CAN I WEAR MY FINE GOLD JEWELLERY IN THE WATER?

Yes you can. Your jewellery is made from 18 karat, 14 karat or 9 karat yellow or white gold meaning the colour won’t fade. Keep in mind that white golds natural colouring has a slight yellow tinge and is rhodium plated to give it a white shine. This is normal and best practice with white gold.

HOW LONG DOES SHIPPING TAKE?

We ship out items via Sendle or Australia Post and packages can take anywhere between 1-5 business days to reach you. You will receive an email confirmation once your item has been dispatched.

DO YOU SHIP INTERNATIONALLY?

We offer international shipping via DHL at a flat rate of $49 AUD. Select your country in the drop down menu during checkout. Please note all purchases are charged in Australian dollars and your bank or credit card provider may charge additional fees on currency exchange where applicable.

WHY CAN’T I EXCHANGE EARRINGS?

Due to hygiene reasons we cannot accept exchange of earring products purchased. This is due to the sensitive nature of ears. If an earring is worn by one person and shared with another, we can run the risk of cross of cause skin irritation.

YOU DON’T HAVE THE EXACT PRODUCT I WANT, CAN I MAKE A SPECIAL ORDER?

We’d be happy to source a particular product for you if it is not available on our website. Please get in touch at contact@saffour.com.au describing the item you’re after. We will try our best and get back to you on whether we can source what you’re looking for.

WHAT DOES 18 Karat GOLD MEAN?

Gold comes in a variety of karats which is the system used to measure gold purity. If you’re purchasing 18 karat gold jewellery, this means that your jewellery is made up of approximately 75% pure gold with the remaining 25% a mixture of metal alloys used to harden the gold for everyday wear. Pure gold, which is 24 karat gold, is a very soft metal therefore to ensure its durability and to ensure your gold does not bend with wear it is mixed with various metal alloys.

WHAT DOES 14 Karat GOLD MEAN?

Similar to 18 karat gold, if you’re purchasing 14 karat gold jewellery, this means that your jewellery is made up of approximately 57.5% pure gold with the remaining 42.5% a mixture of metal alloys used to harden the gold for everyday wear.

WHAT DOES 9 Karat GOLD MEAN?

Similar to 18 and 14 karat gold, if you’re purchasing 9 karat gold jewellery, this means that your jewellery is made up of approximately 37.5% pure gold with the remaining 62.5% a mixture of metal alloys used to harden the gold for everyday wear.

WHY IS 18 KARAT GOLD JEWELLERY MORE EXPENSIVE THAN 14 KARAT OR 9 KARAT?

The higher the ratio of pure gold used compared to the mixture of other metal alloys, the higher the price will be. 18 karat gold contains approximately 75% of pure gold therefore in comparison to 14 karat and 9 karat which contain less, it will be more expensive due to the ratio of gold to metal alloys.